Is Sonnet down in South Africa today?

How to contact Claude technical support?

- Email: support@anthropic.com

- Official website: https://claude.ai

Latest news and up-to-date information:

- X: https://x.com/AnthropicAI

Service Unavailability or Slow Performance

The assistant might become temporarily inaccessible or respond with significant delays. This can happen due to server overloads, maintenance activities, or unexpected technical failures. High user traffic during peak hours can strain the platform's computational resources.

- Check Claude's official status page for any announced outages or maintenance schedules

- Wait a few minutes and try accessing the service again as temporary spikes in usage might resolve naturally

- Clear your browser's cache and cookies to eliminate potential client-side conflicts

- Try accessing from a different browser or device to isolate network or device-specific issues

Inability to Start or Continue Conversations

Users might find they cannot initiate new conversations or continue existing ones. The interface may fail to load properly, or the assistant might not respond to prompts despite appearing available.

- Refresh the page completely to reload the conversational interface

- Ensure you're logged into your account properly and your session hasn't expired

- Check if there are any browser extensions interfering with the platform's JavaScript

- Try using the service during off-peak hours when system load might be lower

Limited Functionality or Degraded Responses

The assistant may produce unusually brief, repetitive, or nonsensical responses. Context retention across longer conversations might fail, or certain features could become unavailable without explanation.

- Break complex requests into simpler, more specific prompts to reduce computational demands

- Restart your conversation from the beginning to establish a fresh context

- Verify you're using the latest version of any official mobile applications

- Reduce the length and complexity of individual prompts to improve processing reliability

Account and Authentication Problems

Difficulty logging into personal accounts or sudden logout incidents can prevent access to conversation history and premium features. Account management functions might become temporarily unavailable.

- Use password reset functions if credentials aren't being accepted

- Ensure your internet connection remains stable during authentication processes

- Disable any ad-blockers or privacy tools that might interfere with authentication cookies

- Contact official support if account access issues persist beyond temporary technical difficulties

File Upload and Processing Failures

The platform might reject file uploads or fail to process content from attached documents properly. This could affect features that rely on analyzing user-provided materials.

- Verify file formats and sizes align with the assistant's current specifications

- Convert documents to more widely supported formats before attempting upload

- Try uploading smaller files or breaking larger documents into sections

- Ensure stable internet connectivity during file transfer processes