Is ElevenLabs down in South Africa today?

How to contact ElevenLabs technical support?

- Email: support@elevenlabs.io

- Official website: https://elevenlabs.io

Latest news and current information:

- X: https://x.com/elevenlabsio

- Discord: https://discord.gg/elevenlabs

- YouTube: https://www.youtube.com/@elevenlabsio

- LinkedIn: https://www.linkedin.com/company/elevenlabsio

- GitHub: https://github.com/elevenlabs

Website or Web App is Unreachable

- Check your internet connection and try reloading the page.

- Clear your browser's cache and cookies, then attempt to access the service again.

- Try using a different web browser to see if the problem is browser-specific.

- Wait a few minutes and attempt to connect, as the issue might be temporary server maintenance.

AI Voice Generation Fails or Produces No Audio

- Verify that your input text meets the platform's character and format requirements.

- Check if you have sufficient credits or subscription status for voice generation features.

- Ensure you have selected a valid voice model and appropriate voice settings before generation.

- Try generating a shorter text sample to test if longer inputs are causing processing issues.

Audio Player or Preview Does Not Function

- Make sure your browser supports the required audio codecs and has JavaScript enabled.

- Check if any browser extensions or ad-blockers are interfering with the audio playback system.

- Update your browser to the latest version to ensure compatibility with the platform's audio features.

Account Login or Authentication Problems

- Double-check your email and password for any typing errors.

- Use the password reset feature if you suspect your credentials are incorrect.

- Ensure that any two-factor authentication methods you've enabled are working properly.

- Contact support if your account appears to be locked or experiencing persistent access issues.

Voice Cloning or Custom Voice Creation Errors

- Confirm that your uploaded audio samples meet the platform's quality, duration, and format specifications.

- Check that you have the necessary permissions or subscription tier for voice cloning features.

- Ensure your audio files are not corrupted and contain clear, uninterrupted speech for training.

API Connection or Integration Failures

- Verify that your API key is correct, active, and has not reached its usage limits.

- Check your implementation code for any syntax errors or incorrect endpoint URLs.

- Review the API documentation for recent changes or updates that might affect your integration.

- Test the API connection with simple requests to isolate more complex integration problems.

High Latency or Slow Response Times

- Run a speed test to confirm your internet connection is stable and performing adequately.

- Try accessing the service during off-peak hours when server load might be lower.

- Close other bandwidth-intensive applications that might be affecting your connection quality.

Project Saving or Loading Failures

- Ensure you have given your project a valid name and that you're not exceeding storage limits.

- Check if the platform is experiencing known issues with project management features.

- Try creating a new project and see if the problem persists with fresh work.

Voice Library or Marketplace Access Issues

- Confirm your subscription level includes access to the specific voice models you're trying to use.

- Check if particular voices are temporarily unavailable due to maintenance or updates.

- Refresh the voice library page to ensure you're seeing the most current available options.

Text Processing or Language Support Problems

- Verify that the text you're inputting uses supported characters and languages for the selected voice.

- Check the platform's documentation for any limitations on special characters or text formatting.

- Try simplifying complex text passages to see if specific content is causing processing errors.