based on user reports and queries over the last 24 hours
eNCA outage statistics
Sometimes the webpage just sits there spinning. This crops up from cached data gone bad or network glitches.
- Refresh the page with F5 or the reload button.
- Try a different browser like Chrome or Firefox.
- Clear your browser''s cache and cookies via settings.
- Restart your router to reset the connection.
Cannot get into your account? Password fields might not respond due to script errors or outdated sessions.
- Verify your username and password are correct.
- Use the forgot password link to reset if needed.
- Disable browser extensions temporarily.
- Try incognito mode to bypass add-ons.
Live feeds or clips pause every few seconds, frustrating during big stories.
- Lower video quality in player settings.
- Close other tabs and apps eating bandwidth.
- Check for firmware updates on your device.
- Move closer to your Wi-Fi router.
The broadcast cuts out mid-report, often from server handshakes failing.
- Relaunch the player after a full page refresh.
- Test on mobile data versus Wi-Fi.
- Ensure your device clock is set correctly.
- Avoid peak hours if possible and retry later.
Looking for specific clips yields empty results, maybe indexing lags.
- Type keywords more precisely without typos.
- Clear search history in the bar.
- Wait a minute and search again.
- Use site filters for dates or categories.
The mobile app shuts down right away on Android or iOS.
- Force close and reopen the app.
- Update to the latest version from store.
- Reinstall if updates do not help.
- Free up device storage space.
- Webwerf laai nie: Kontroleer internetverbinding, vee kas uit en herlaai bladsy.
- Stroom buffer: Verminder kwaliteit, sluit ander toepassings en probeer nader aan roeteerder.
eNCA
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