Is Hollard down in South Africa today?

Website won't load

- Verify your internet is stable and try refreshing the page.

- Delete browser cookies and cache, then reload.

- Try a different browser like Chrome or Firefox.

Login problems

- Ensure username and password are correct; reset if forgotten.

- Check if caps lock is on or there are extra spaces.

- Clear site data in browser settings.

Payment failures

- Double-check card details and expiry date.

- Try another payment method if available.

- Ensure sufficient funds and no bank restrictions.

Policy details not displaying

- Log out and back in to refresh session.

- Update your browser to the latest version.

- Check if JavaScript is enabled in settings.

App crashing or freezing

- Force close the app and restart your device.

- Update the app from your app store.

- Reinstall if updates don't help.

Slow page loading

- Close other tabs and apps using bandwidth.

- Use a wired connection instead of Wi-Fi.

- Avoid peak hours if possible.

Unable to submit claims

- Ensure all fields are filled correctly.

- Check file sizes for uploads; compress images.

- Try submitting during off-peak times.

Veelvoorkomende probleme en aanbevelings

- Webwerf laai nie: Kontroleer jou internetverbinding en verfris die bladsy.

- Aantekenprobleme: Stel jou wagwoord weer in as nodig en vee koekies skoon.