Is MetroFibre down in South Africa today?

How to contact MetroFibre technical support?

- Hotline phone: 087 151 4000;

- Email: support@metrofibre.co.za;

- Official website: https://metrofibre.co.za/.

Latest news and current information:

- X: https://x.com/metro_fibre;

No Internet Connection

Experiencing no internet at all with your fiber service? This is one of the most common issues users face, often due to local hardware glitches or temporary signal loss.

- Unplug your Optical Network Terminal (ONT) and router for at least 30 seconds, then plug them back in.

- Inspect fiber optic cables for bends, breaks, or disconnections.

- Verify that your devices are set to obtain IP addresses automatically.

- If persists, check your account status via the customer portal or app.

Slow Download or Upload Speeds

Your connection feels sluggish, even though you signed up for high-speed fiber. Speeds might not match advertised rates because of congestion or setup errors.

- Run a speed test on a wired connection to isolate Wi-Fi issues.

- Close bandwidth-heavy apps and limit connected devices.

- Update your router firmware from the manufacturer's site.

- Ensure no background updates or downloads are running on your network.

Wi-Fi Not Working or Weak Signal

Wi-Fi drops or doesn't reach all rooms, making wireless access unreliable despite a solid fiber backbone.

- Reposition the router centrally and away from walls or metal objects.

- Switch to 5GHz band if available for less interference.

- Forget the network on your device and reconnect.

- Consider a Wi-Fi extender for larger homes.

High Ping or Latency Issues

Gaming or video calls lag with high ping times, ruining real-time experiences on what should be a low-latency fiber line.

- Connect directly via Ethernet cable to test wired latency.

- Disable QoS settings if they prioritize incorrectly.

- Restart your modem to clear any buffer overflows.

- Avoid peak hours if network congestion is suspected.

Cannot Access Customer Portal or App

Struggling to log into the MetroFibre portal or mobile app for bills or support tickets? Browser or cache problems often cause this.

- Clear browser cache and cookies, or try incognito mode.

- Use a different browser or the official app from app stores.

- Double-check login credentials and reset password if needed.

- Ensure JavaScript is enabled in your browser settings.

Router Lights Indicate Errors

ONT or router LEDs flashing red or off, signaling hardware faults or no signal detection.

- Note the specific light patterns and consult the manual.

- Power off all equipment, wait 2 minutes, and power on in sequence: ONT first, then router.

- Check for firmware updates via the router's admin page.

- If unresolved, note the error codes for support.

Intermittent Connection Drops

Service cuts in and out randomly, disrupting streaming or work-from-home setups.

- Secure all Ethernet and fiber connections tightly.

- Test with a different router to rule out device failure.

- Monitor for overheating by ensuring good ventilation.

- Isolate if it's device-specific by testing multiple gadgets.

Payment or Billing Portal Failures

Payments not processing or billing info not updating in the MetroFibre account area.

- Try a different payment method or card.

- Verify billing details are current and accurate.

- Use the app instead of web if possible.

- Allow 24 hours for processing delays.

Veelvoorkomende probleme en aanbevelings

- Geen internetverbinding: Herstart jou ONT en roeteerder vir 30 sekondes.

- Stadige spoed: Kontroleer kabels en verminder aaneenkoppelde toestelle.