based on user reports and queries over the last 24 hours
News24 outage statistics
A common issue is the News24 homepage or article pages failing to render, appearing blank, or showing only partial content. This is often caused by cached data conflicts, browser extensions, or temporary server-side problems.
- Clear your browser''s cache and cookies specifically for the News24 domain.
- Disable ad-blockers, VPNs, or privacy extensions temporarily to check for conflicts.
- Try accessing the site using a different web browser or a private/incognito window.
- Check your internet connection and try restarting your router/modem.
The News24 app may crash on launch, freeze during use, or fail to load new articles. This typically stems from outdated app versions, insufficient device storage, or corrupted local data.
- Ensure your device has a stable internet connection (Wi-Fi or cellular data).
- Update the News24 app to the latest version from your official app store (Google Play or Apple App Store).
- Force close the app completely and restart your mobile device.
- Check for and install any pending operating system updates on your device.
- If problems persist, uninstall and then reinstall the News24 application.
You might be unable to sign in to your News24 account, receive an "invalid credentials" error even with the correct password, or find yourself automatically logged out repeatedly. These issues can relate to account security, browser sessions, or site cookies.
- Use the "Forgot Password" feature to reset your password securely.
- Verify that your keyboard''s Caps Lock is not enabled accidentally.
- Ensure you are not trying to use an old, deactivated account email address.
- Try logging in from a different device or browser to isolate the issue.
- Check if your News24 subscription is active and has not expired.
Specific news articles, image galleries, or embedded videos may not load, showing only a spinner or an error message. This is frequently due to connectivity issues with content delivery networks (CDNs) or media player problems.
- Refresh the webpage or pull down to refresh within the mobile app.
- Test loading other media-heavy websites to check your general connection speed.
- Temporarily switch from Wi-Fi to cellular data, or vice versa, to see if the problem is network-specific.
- Ensure any required video playback plugins (like Adobe Flash) are up-to-date, though most modern sites like News24 use HTML5.
The on-site search bar may return zero results for valid queries, show an error page, or be completely unresponsive. This usually indicates a temporary backend search index problem.
- Wait a few minutes and try your search again, as the issue is often transient.
- Use simpler keywords or shorter search phrases.
- Navigate to the desired news category manually instead of relying on search.
- Report the faulty search query to News24 support if the problem is consistent.
Live news broadcasts, video streams, or audio podcasts may buffer continuously, drop in quality, or disconnect entirely. High demand on streaming servers and individual internet bandwidth are primary causes.
- Lower the video quality setting from HD to a standard definition if available.
- Pause the stream for 30-60 seconds to allow your buffer to fill before resuming.
- Avoid other bandwidth-intensive activities (like large downloads or other video calls) while streaming.
- Connect your device directly to your router via an Ethernet cable if possible for a more stable connection.
The comments section below articles may not appear, or you may be unable to submit a new comment. This can result from privacy settings, browser scripts being blocked, or moderation filters.
- Enable JavaScript in your browser settings if it is disabled.
- Disable "Do Not Track" or strict privacy modes in your browser for the News24 site.
- Ensure your comment adheres to News24''s community guidelines to avoid automatic blocking.
- Log out and back into your account to refresh your session permissions.
''n Algemene probleem is dat die News24-tuisblad of artikelbladsye nie laai nie, blank verskyn, of slegs gedeeltelike inhoud toon. Dit word dikwels veroorsaak deur kasdatakonflikte, blaaieruitbreidings, of tydelike probleem aan die bedienerkant.
- Maak jou blaaier se kas en koekies spesifiek vir die News24 domein skoon.
- Skakel advertensieblokkeerders, VPN''s, of privaatheiduitbreidings tydelik af om konflikte na te gaan.
- Probeer om die webwerf met ''n ander webblaaier of ''n privaat/inkognito venster te be soek.
- Gaan jou internetverbinding na en probeer om jou router/modem te her begin.
Die News24-toepassing mag kras by opstart, vries tydens gebruik, of versuim om nuwe artikels te laai. Dit spruit tipies uit verouderde toepassingsweergawes, onvoldoende toestelberging, of beskadigde plaaslike data.
- Verseker jou toestel het ''n stabiele internetverbinding (Wi-Fi of sellulère data).
- Dateer die News24-toepassing op na die nuutste weergawe vanuit jou amptelike toepassingswinkel (Google Play of Apple App Store).
- Dwing die toepassing heeltemal toe en her begin jou mobiele toestel.
- Soek na en installeer enige hangende bedryfstelselopdaterings op jou toestel.
- As probleme aanhou, verwyder en installeer dan die News24-toepassing weer.
Jy mag nie in staat wees om by jou News24-rekening aan te meld nie, ''n "ongeldige geloofsbriewe" fout ontvang selfs met die korrekte wagwoord, of jy mag herhaaldelik outomaties afgemeld word. Hierdie probleme kan verband hou met rekeningsekuriteit, blaaersessies, of werfkoekies.
- Gebruik die "Wagwoord Vergeet" funksie om jou wagwoord veilig te herstel.
- Verifieer dat jou sleutelbord se Caps Lock nie per ongeluk aangeskakel is nie.
- Verseker dat jy nie probeer om ''n ou, gedeaktiveerde rekening-e-pos adres te gebruik nie.
- Probeer om vanaf ''n ander toestel of blaaier aan te meld om die probleem te isoleer.
- Gaan na of jou News24-intekening aktief is en nie verstryk het nie.
Spesifieke nuusartikels, beeldgalerye, of ingebedde video''s mag nie laai nie, en slegs ''n draaiwiel of ''n foutboodskap wys. Dit is dikwels as gevolg van konnektiwiteitsprobleme met inhoudleweringsnetwerke (CDN''s) of media speler probleme.
- Verfris die webbladsy of trek af om binne die mobiele toepassing te verfris.
- Toets die laai van ander media-swaar webwerwe om jou algemene verbindingspoed na te gaan.
- Skakel tydelik van Wi-Fi oor na sellulère data, of omgekeerd, om te sien of die probleem netwerkspesifiek is.
- Verseker dat enige vereiste video-afspeel-inproppe (soos Adobe Flash) op datum is, alhoewel die meeste moderne webwerwe soos News24 HTML5 gebruik.
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