Is OneDrive down in South Africa today?

How to contact OneDrive technical support?

- Hotline phone: 0860 22 55 67;

- Hotline phone: +27 11 361 0000;

- Official website: https://www.microsoft.com/en-za/microsoft-365/onedrive/online-cloud-storage.

Latest news and up-to-date information:

- X: https://x.com/onedrive;

- X: https://x.com/MicrosoftSA.

Unable to sign in

- Verify your email and password are correct. Try resetting if forgotten.

- Ensure a stable internet connection.

- Clear browser cache and cookies, or try another browser.

- Check if account is suspended or needs verification.

Files not syncing across devices

- Sync might pause due to large files or low battery; wait or resume manually.

- Restart the OneDrive app or desktop sync client.

- Examine for file name issues like special characters or duplicates.

- Update the app to latest version.

Uploads or downloads failing

- Large files can time out; split them or use desktop app.

- Check available storage space in your account.

- Try from different network or device.

- Disable antivirus temporarily to test.

Slow performance or high latency

- Close other apps using bandwidth.

- Move to wired connection if on WiFi.

- Reduce auto-sync frequency in settings.

- Clear temporary files in the sync folder.

Mobile app crashes or won't open

- Force close and relaunch the app.

- Reinstall from app store.

- Ensure phone OS is updated.

- Free up device storage.

Shared files inaccessible

- Confirm sharing permissions are set correctly.

- Check link expiration or recipient's access level.

- Verify recipient's account status.

- Regenerate link if needed.

Storage unexpectedly full

- Review and delete unnecessary files.

- Empty recycle bin in the web interface.

- Upgrade plan if nearing limit.

- Check for hidden large files.

Veelvoorkomende probleme en aanbevelings

- Sinkronisasie nie werk nie: Herbegin die OneDrive klient en kyk vir konflikbestande.

- Kan nie inteken nie: Kontroleer internet en wis koekies.