Is Pastel down in South Africa today?

How to contact Sage technical support?

- Phone hotline: 086 123 7243

- Official website: https://www.sage.com/en-za/

Latest news and current information:

- X: https://x.com/SageGroupZA

- Facebook: https://www.facebook.com/SageSouthAfrica

Struggling to log into your accounting dashboard

- Make sure your internet connection is stable and try refreshing the page.

- Clear your browser''s cache and cookies, then attempt to sign in again.

- Double-check your username and password; consider resetting if forgotten.

- Try using a different browser or incognito mode to rule out extensions.

Invoices won''t generate or print

- Verify that all required fields like customer details and amounts are filled out correctly.

- Check if your subscription allows invoice creation and is active.

- Update the software to the latest version through the settings menu.

- Restart the application and ensure no temporary glitches by logging out and back in.

Bank transactions not syncing

- Confirm the bank feed connection is still authorized in your bank''s app settings.

- Wait a few minutes and refresh the feed manually from the banking section.

- Review any import errors and resolve unmatched transactions one by one.

- Contact bank support if credentials have expired or changed recently.

Reports taking too long to load

- Close unnecessary tabs and other programs to free up system resources.

- Narrow down the date range or filters in the report parameters.

- Ensure your device meets the minimum system requirements listed in help docs.

- Run a disk cleanup and defragment if using a local installation.

Payments failing during checkout

- Test with a different payment method or card to isolate the issue.

- Confirm billing address matches exactly with card records.

- Disable any ad blockers or security software temporarily.

- Check for sufficient funds and review any error codes displayed.

Software crashes unexpectedly

- Update your operating system and drivers to the newest available.

- Scan for malware using reliable antivirus tools.

- Back up data first, then reinstall the app from official sources.

- Reduce workspace customizations if they''re overly complex.

Data export or import errors

- Use supported file formats like CSV or Excel and validate data beforehand.

- Limit the number of records per batch to avoid overload.

- Check file permissions and ensure no special characters in names.

- Try a different import method via the advanced options menu.

Slow performance during busy periods

- Schedule heavy tasks like reconciliations for off-peak hours.

- Optimize database by running built-in maintenance tools.

- Upgrade to a higher plan if handling large volumes of transactions.

- Monitor usage and archive old records periodically.

Veelvoorkomende probleme en aanbevelings

- Inlogprobleme: Kontroleer internetverbinding, wis kas en koekies, probeer ''n ander blaaier.

- Bankinkronisasie misluk: Herskakel verbinding, wag en verfris, los ongeskikte transaksies op.