based on user reports and queries over the last 24 hours
SnapScan outage statistics
- Hotline phone: 021 250 0960
- Email: help@snapscan.co.za
- Official website: https://www.snapscan.co.za
- X: https://x.com/SnapScanSupport
- Make sure your phone has the latest app version from the store.
- Clear the app cache through your device settings.
- Restart your phone and try opening it again.
- Check if the camera has permission to access in app settings.
- Ensure you''re in a well-lit area without glare on the code.
- Hold your phone steady about 6 inches away from the QR code.
- Double-check your username and password for typos.
- If forgotten, use the forgot password link to reset.
- Try logging in from a different network if possible.
- Verify you have sufficient balance in your linked account.
- Ensure your internet connection is stable during the process.
- Wait a minute and attempt the payment again.
- Pull down on the screen to refresh the list manually.
- Close and reopen the app to reload data.
- Check if there are any ongoing network issues on your end.
- Switch between Wi-Fi and mobile data to see if it improves.
- Close background apps that might be using bandwidth.
- Avoid peak hours if the issue persists temporarily.
- This can happen during maintenance; wait 10-15 minutes.
- Check back later or try early morning hours.
- Use the in-app status if available for updates.
- App open nie: Kontroleer internet en herlaai die foon.
- Betaling gaan nie deur nie: Kyk na saldo en probeer weer met stabiele verbinding.
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