Is Smart Life down in South Africa today?

How to contact Tuya Smart technical support?

- Email: service@tuya.com;

- Official website: https://www.tuya.com.

Latest news and up-to-date information:

- X: https://x.com/TuyaSmart;

- LinkedIn: https://www.linkedin.com/company/tuya-smart;

- YouTube: https://www.youtube.com/c/TuyaSmart.

App Won't Open or Crashes

- Force close the app and restart your phone.

- Check for updates in your app store and install the latest version.

- Clear the app's cache and data through your device settings.

- Reinstall the app if clearing cache doesn't help.

Can't Log Into Account

- Make sure your email or phone number is correct and try resetting the password via the forgot option.

- Verify your internet connection is stable; switch between Wi-Fi and mobile data.

- Disable any temporary blocks from antivirus or firewall software on your device.

- Try logging in from a different device or browser to isolate the issue.

Devices Fail to Connect to Wi-Fi

- Ensure the device's LED is blinking in pairing mode and within range of your router.

- Confirm your router's 2.4GHz band is active, as most devices don't support 5GHz.

- Restart both the device and router, then retry the pairing process.

- Forget the network on the device app and set it up again from scratch.

Scenes or Automations Not Triggering

- Check if all linked devices are online in the app.

- Review automation settings for correct triggers and conditions.

- Test each device individually to rule out hardware faults.

- Update firmware for devices via the app's device settings.

Notifications Not Arriving

- Turn on push notifications in the app and your phone settings.

- Ensure the app has background refresh enabled.

- Log out and back in to refresh the connection.

- Check your phone's do not disturb mode or battery saver restrictions.

Slow Response or High Latency

- Move devices closer to the router or use a Wi-Fi extender.

- Reduce network congestion by disconnecting unused devices.

- Update your router firmware and change DNS to 8.8.8.8 if needed.

- Restart the hub or gateway if you're using one.

Payment for Subscriptions Fails

- Double-check billing details like card number and expiry date.

- Try a different payment method or card.

- Ensure no temporary holds from your bank; contact them if unsure.

- Clear browser cache if paying via web.

Website Not Loading Properly

- Try a different browser or incognito mode.

- Clear cookies and cache for the site.

- Disable ad blockers or extensions that might interfere.

- Check your internet speed and switch networks.

Veelvoorkomende probleme en aanbevelings

- Toestel verbind nie met Wi-Fi nie: Kontroleer 2.4GHz-band, herbegin toestel en roeteerder, probeer weer paar.

- App stort neer: Wis kas, werk app op datum, herinstalleer as nodig.