Is Uber down in South Africa today?

How to contact Uber technical support?

- Official website: https://www.uber.com/za/en/.

Latest news and up-to-date information:

- X: https://x.com/Uber_RSA.

Unable to order a ride

- Check your internet connection, switching between Wi-Fi and mobile data may help.

- Force close the application on your device and restart it.

- Ensure the app's location permissions are granted and your device's location services are enabled.

- Verify that your payment method on file is valid and not expired.

Application fails to load or crashes

- Update the app to the latest version available in your device's app store.

- Clear the app's cache from your device's settings menu.

- Restart your smartphone or tablet.

- Check the official status page or social media channels for any known, widespread outages.

Cannot log into your account

- Ensure you are entering the correct phone number or email associated with your account.

- Use the 'Forgot Password' feature to reset your credentials.

- Verify that you have a stable internet connection.

- If the problem persists, delete and reinstall the application.

Payment for a ride is declined or fails

- Confirm the card details (number, expiry date, CVV) saved in the app are correct.

- Contact your bank to ensure there are no blocks on digital or international transactions.

- Try adding a different, valid payment method to your account.

- Ensure your account has sufficient funds or available credit for the trip fare.

Driver assignment takes excessively long or doesn't happen

- Move to a location with stronger GPS signal, as poor location accuracy can delay matching.

- Check if you are in the service's current operating area by reviewing the in-app map.

- Verify that the app is not running in a background or battery-saving mode that restricts its activity.

- Consider trying the service again during a different, potentially less busy, time of day.

High in-app latency or unresponsive interface

- Close other applications running in the background to free up your device's memory and processing power.

- Connect to a more reliable and faster internet network if possible.

- Reduce the graphical detail on the in-app map (e.g., switch to a simpler view) to improve performance.

- A simple device restart can often resolve temporary software glitches causing lag.

Cannot contact your driver or rider

- First, attempt to use the in-app call or messaging feature, which anonymizes phone numbers.

- Check that your device's microphone and speaker are functioning correctly for calls.

- Ensure you have not accidentally blocked notifications for the application.

- Verify that your phone's date and time settings are correct, as this can affect app functionality.

Ride history or receipt is missing

- Wait a few minutes and refresh the 'Your Trips' section of the application or website.

- Log out of your account and log back in to synchronize your trip data.

- Check the email associated with your account, including the spam folder, for the digital receipt.

- If a trip is missing, use the 'Help' section in the app to report the specific ride for support.

Unable to change destination or stop during a trip

- Communicate the change directly to your driver, as they can update the route using their driver app.

- For adding a stop, the driver must confirm it via their device before the trip continues.

- Note that some fare types or local regulations may restrict mid-trip destination changes.

- If the driver's app is unresponsive, safely ask the driver to pull over to troubleshoot.

GPS location is inaccurate in the app

- Ensure your phone's location accuracy is set to 'High' in your device settings.

- Try moving to an open area away from tall buildings or structures that can interfere with GPS signals.

- Toggle your device's location services off and back on to reset the connection.

- Manually type or search for your precise pickup address if the pin on the map is incorrect.

Veelvoorkomende probleme en aanbevelings

- Die toepassing laai nie of val uit: Maak seker jou foon het die nuutste weergawe van die program. Maak die toepassing se kas skoon in die toestelinstellings. Herstart jou toestel.

- Betaling vir 'n rit word geweier: Bevestig die kaartbesonderhede in die app is korrek. Kontak jou bank om te verseker daar is geen blokkades nie. Probeer om 'n ander geldige betaalmetode by te voeg.

- Kan nie 'n rit bestel nie: Kontroleer jou internetverbinding. Maak die toepassing toe en herlaai dit. Wees seker liggingtoestemmings is toegestaan.

- Hoë vertraging in die app: Maak ander agtergrondprogramme toe. Koppel aan 'n vinniger internetnetwerk. Herbegin jou toestel.