Is WireGuard down in South Africa today?

How to contact WireGuard technical support?

- Email: team@wireguard.com;

- Official website: https://www.wireguard.com/.

Latest news and up-to-date information:

- X: https://x.com/WireGuard.

Unable to Establish VPN Connection

Users often report that their device won't connect to the VPN servers. This issue might arise from firewall blocks, outdated software, or network glitches preventing the handshake.

- Ensure your device's firewall allows WireGuard traffic on UDP port 51820.

- Update the client app to the latest version available.

- Toggle airplane mode briefly to reset network settings.

- Try switching to a different network like mobile data.

Experiencing High Latency or Slow Speeds

Even after connecting, some notice laggy performance or reduced bandwidth. Factors like distant servers or local congestion can contribute.

- Select a server closer to your physical location.

- Disconnect and reconnect to refresh the tunnel.

- Close bandwidth-heavy apps running in the background.

- Check for firmware updates on your router.

Client App Crashes or Freezes

The application might unexpectedly close or become unresponsive during use or startup.

- Clear the app's cache and data through device settings.

- Reinstall the app from the official source.

- Ensure sufficient storage space is available on your device.

- Restart your device completely.

Login Issues with Account Dashboard

Problems accessing the web portal or account settings can block configuration downloads.

- Double-check username and password for typos.

- Use an incognito browser window to rule out cookie problems.

- Reset your password via the forgot link if needed.

- Wait a few minutes and try again, as sessions might be timing out.

Configuration File Not Importing

Custom or downloaded config files fail to load into the client.

- Confirm the file extension is .conf and not corrupted.

- Import via the app's dedicated menu instead of drag-and-drop.

- Generate a fresh config from the provider's site.

- Edit the file in a plain text editor to verify endpoints.

Servers Appear Offline or Unreachable

Certain endpoints show as down, halting connection attempts entirely.

- Switch to alternative servers listed in your configs.

- Verify status through official channels without third-party sites.

- Test connectivity with ping to the server IP if known.

- Contact support if all servers fail persistently.

Veelvoorkomende probleme en aanbevelings

- VPN verbind nie: Kontroleer internet en herbegin app; kies naby server.

- Hoë latency: Wissel na ander server oor; sluit agtergrond apps.