Is Wordwall down in South Africa today?

How to contact Wordwall technical support?

- Email: help@wordwall.net;

- Official website: https://wordwall.net/en-za.

Latest news and up-to-date information:

- X: https://x.com/wordwall_net.

Login Issues

Sometimes you might find yourself locked out of your account. This can happen due to forgotten credentials or temporary glitches.

- Double-check your username and password for typos.

- Use the forgot password link to reset it securely.

- Ensure you're using the latest version of your browser.

Activities Failing to Load

Interactive games and quizzes may not display correctly, leaving you staring at a blank screen.

- Refresh the page or hard reload (Ctrl+F5 on Windows, Cmd+Shift+R on Mac).

- Clear browser cache and cookies specific to the site.

- Try accessing from an incognito window to rule out extensions.

Unable to Create New Games

When starting a new activity, the editor might freeze or not respond.

- Close other tabs to free up resources.

- Check your internet speed; a stable connection is key.

- Update your browser to the newest release.

Images Not Uploading

Adding pictures to your educational content can stall midway.

- Resize images to under 2MB before uploading.

- Verify file format (JPG, PNG work best).

- Avoid special characters in filenames.

Export Problems

Downloaded files come out corrupted or incomplete.

- Select a different export format like PDF or PowerPoint.

- Ensure ample disk space on your device.

- Try exporting in smaller batches if it's a large project.

Slow Performance or Lagging

Editing feels sluggish, with delays in every click.

- Close unnecessary programs running in the background.

- Use a wired connection instead of Wi-Fi if possible.

- Lower graphics settings in your browser if available.

Search Function Not Working

Finding your saved activities yields no results.

- Wait a few minutes and search again; indexing can lag.

- Use exact keywords or filters like date created.

- Check if the activity is in a shared folder.

Payment Not Processing

Upgrading to premium hits a snag during checkout.

- Confirm billing details and card validity.

- Try a different payment method.

- Contact support if the error persists after retries.

Veelvoorkomende probleme en aanbevelings

- Kan nie inteken nie: Kontroleer jou e-pos en wagwoord, gebruik die ''vergeet wagwoord'' skakel.

- Spele laai nie: Verfris die bladsy, probeer inkognito-modus of ander blaaier.