Is Builders Warehouse down in South Africa today?

Trouble loading the Builders Warehouse website

- Refresh your browser page or try a different browser like Chrome or Firefox.

- Try clearing your browser''s cache and cookies, then restart it.

- Ensure your internet connection is stable by testing other sites.

Unable to log into your account

- Verify your email and password are entered correctly, considering caps lock.

- Reset your password using the ''Forgot password'' link if needed.

- Check if you''re using the right login page for the correct region.

Mobile app crashes or won''t open

- Update the app to the latest version from your app store.

- Restart your phone and clear the app''s cache in settings.

- Reinstall the app if the issue persists after a device reboot.

Payment not processing at checkout

- Confirm your payment details like card number and expiry date are accurate.

- Try an alternative payment method such as another card or bank transfer.

- Ensure your billing address matches your card''s registered address.

Order won''t submit or form errors

- Double-check all required fields in the order form are filled out.

- Try placing the order on a desktop browser instead of mobile.

- Reduce cart items temporarily to test if quantity causes issues.

Search function returns no results

- Use broader search terms or check spelling of product names.

- Filter search by category to narrow down options manually.

- Try searching from the homepage rather than a subcategory page.

Shopping cart items disappearing

- Verify you''re logged in, as guest carts may reset.

- Avoid adding items too quickly; add one by one and refresh.

- Check browser extensions aren''t interfering and disable if so.

Delivery tracking not updating

- Confirm the tracking number and check after 24 hours from dispatch.

- Use the official tracking link from your order confirmation email.

- Contact support with order details if no updates after a day.

High loading times or slow site performance

- Close other tabs and apps using bandwidth on your device.

- Try accessing during off-peak hours like early morning.

- Optimize your connection by using wired internet if possible.

Veelvoorkomende probleme en aanbevelings

- Site laai nie: Kontroleer internet en verfris blaaier.

- Inlog nie moontlik: Herstel wagwoord of kontroleer besonderhede.