Is Discord down in South Africa today?

How to contact Discord technical support?

- Email: support@discord.com;

- Support portal: https://support.discord.com;

- Official website: https://discord.com.

Latest news and up-to-date information:

- X: https://x.com/discord;

- YouTube: https://www.youtube.com/discord;

- TikTok: https://www.tiktok.com/@discord.

Discord application fails to launch

The desktop or mobile app may not start, showing a blank screen, freezing on the splash screen, or crashing immediately after opening.

- Check if your device meets Discord's minimum system requirements and has enough storage space available.

- Restart your computer or mobile device completely.

- Disable any conflicting startup programs or overlay software (like certain gaming overlays) that might interfere.

- Reinstall the application completely after removing all previous installation files.

Unable to join voice channels or voice chat issues

You can see voice channels but cannot connect, or experience severe audio problems like echoes, robotic sounds, or one-way audio.

- Verify your microphone and headset are correctly connected and set as the default input/output devices in your system's sound settings.

- Reset your voice settings within Discord by going to User Settings > Voice & Video and clicking 'Reset Voice Settings'.

- Check your internet connection stability; voice services require consistent low latency.

- Temporarily disable any antivirus or firewall that might be blocking Discord's voice packets.

Messages fail to send or load

Text messages remain stuck with the sending indicator, fail to appear for other users, or entire channels fail to load their message history.

- Clear Discord's cache by pressing Ctrl+R on desktop or through the app's storage settings on mobile.

- Check your internet connection; try switching between Wi-Fi and mobile data on phones.

- Ensure you have the necessary permissions in the server to send messages in that specific channel.

- Restart the application; a simple restart often resolves temporary message sync issues.

Server connection problems or high latency

The app displays 'Connecting...' indefinitely, shows connection timeouts, or you experience significant delay (high ping) in all actions.

- Switch your server region for the specific server by having a server admin change it in Server Settings > Overview.

- Try using a wired Ethernet connection instead of Wi-Fi if possible for greater stability.

- Close bandwidth-heavy applications (streaming services, large downloads) that might be congesting your network.

- Contact your Internet Service Provider to check for general connectivity issues or throttling.

Features like screen sharing or video calls malfunction

Screen sharing appears black, video freezes, or participants cannot see or hear each other during video calls.

- Update your graphics drivers, as screen sharing relies heavily on display capture technology.

- Grant Discord the necessary screen recording permissions in your operating system's security/privacy settings.

- Lower the screen share quality in User Settings > Voice & Video under 'Screen Share' to reduce bandwidth strain.

- Ensure no other application is actively using your camera or microphone exclusively.

Login failures or account access issues

The login screen returns errors like 'Invalid login credentials', 'You are being rate limited', or fails to proceed past the login page.

- Double-check your email and password for typos; use the 'Forgot Password' feature if necessary.

- Disable any browser extensions or plugins that might interfere with Discord's login page.

- Try logging in through a different device or the web version to isolate the problem.

- Wait for a few minutes if you see rate limiting messages, as these are temporary security measures.