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Lyrics don''t load or show blank page

This usually happens when the browser cache gets stale. Clear cookies and cached data for genius.com, then reload. If you''re on the mobile app, force-close it and reopen. Works in most cases.

Search returns no results or wrong songs

The search index occasionally lags, especially right after a new track drops. Try these steps:

- Type the artist name first, then the song title

- Remove special characters or featured artist tags from your query

- Switch from the app to the browser version — they use slightly different search paths

- Wait a few minutes and retry if a song was just added

Annotations not displaying on the page

Annotations rely on a separate script layer. If you have an ad blocker or script blocker running, it likely strips that layer out. Whitelist genius.com in your blocker settings. Also check that JavaScript is fully enabled — without it, the highlight-and-expand mechanic won''t initialize at all.

Can''t log in to your account

If the login form just refreshes without letting you in, the most common cause is a cookie conflict from an older session. Log out completely, clear site data, and try again. Forgot your password — use the reset link, but check your spam folder since the reset email sometimes lands there.

Images and album art not loading

Genius pulls cover art from external sources. If those requests are blocked by your network — corporate Wi-Fi or strict DNS filtering — images silently fail. Try switching to mobile data to confirm. If art loads there but not on Wi-Fi, the issue is on the network side, not the service itself.

App freezes while scrolling lyrics

This tends to happen on older devices when a song page has a lot of annotations and embedded media. Disabling auto-play for embedded videos in the app settings reduces the memory hit noticeably. If freezing persists, reinstall the app — accumulated local data can corrupt the rendering cache over time.