Is Intercape down in South Africa today?

Trouble accessing the booking website

Sometimes the site might not load properly due to temporary glitches or network hiccups.

- Check your internet connection and try refreshing the page.

- Clear your browser cache and cookies.

- Try using a different browser or incognito mode.

- Wait a few minutes and attempt again.

Unable to log into account

Login issues can happen if credentials are mistyped or there's a session problem.

- Double-check your username and password.

- Reset your password via the forgot password link.

- Ensure you're using the correct email associated with your account.

- Log out from all devices if possible and try again.

Booking process gets stuck

If the reservation form freezes midway, it could be a form validation error.

- Fill out all required fields accurately, including dates and passenger details.

- Avoid using special characters in names or addresses.

- Complete the booking on a stable Wi-Fi connection.

- Start a fresh booking session if needed.

Payment not going through

Payments might fail due to card details or bank-side restrictions.

- Verify your card number, expiry, and CVV are entered correctly.

- Use a different payment method if available, like another card.

- Contact your bank to confirm no blocks on online transactions.

- Try paying a bit later as banks sometimes delay authorizations.

App crashes or won't open

Mobile app problems often stem from outdated versions or device compatibility.

- Update the app from your app store.

- Restart your phone and reopen the app.

- Uninstall and reinstall the app.

- Check device storage space and free up if low.

Can't view trip status or tickets

Issues displaying bookings after purchase might relate to email delivery or cache.

- Check your spam folder for confirmation emails.

- Log in via website to access digital tickets.

- Refresh the trip status page multiple times.

- Use the ticket number to search manually.

Veelvoorkomende probleme en aanbevelings

- Webwerf laai nie: Kontroleer jou internetverbinding, vee kas skoon en probeer ''n ander blaaier.

- Kan nie inteken nie: Kontroleer wagwoord, gebruik vergeet-wagwoord-skakel of probeer incognito modus.