Is Investec down in South Africa today?

How to contact Investec technical support?

- Hotline phone: 0860 110 161;

- Email: clientsupportcentre@investec.co.za;

- Official website: https://www.investec.com.

Latest news and current information:

- X: https://x.com/Investec;

- Instagram: https://www.instagram.com/investec;

- Facebook: https://www.facebook.com/InvestecBank.

Unable to access the online banking site

Sometimes the Investec online platform doesn't load as expected. This can happen due to temporary glitches or local network hiccups.

- Test your internet connection by visiting other sites.

- Refresh the page or try hard refresh (Ctrl+F5 on Windows, Cmd+Shift+R on Mac).

- Switch to another device or network.

Login keeps failing

Entering your credentials but getting rejected? It might not be what you think.

- Double-check username and password, noting case sensitivity.

- Use the ''forgot password'' link to reset if unsure.

- Wait 15-30 minutes if account seems locked from too many tries.

- Update your browser to the latest version.

Mobile app won''t launch or crashes

The Investec app acting up on your phone? Frustrating, but fixable usually.

- Close all apps and restart your device.

- Check for app updates in the App Store or Google Play.

- Uninstall and reinstall the app, then log in again.

- Ensure your phone''s OS is up to date.

Payments or transfers stuck

Trying to send money but it''s not completing? Common during peak times.

- Verify recipient account number and bank details.

- Confirm sufficient funds including any fees.

- Attempt the transaction outside busy hours like mornings.

- Log out fully and try again from incognito mode.

Account balances or statements not showing

Can''t see your latest info? Data might be lagging.

- Pull down to refresh on the app or web dashboard.

- Clear browser cache and cookies specifically for the site.

- Switch between app and web versions.

- Check if multi-factor authentication is prompting.

Trades or investments not processing on platform

For those using trading services, orders delaying?

- Review order type, price, and quantity entered.

- Ensure markets are open and no holidays.

- Use a wired connection if on Wi-Fi for stability.

- Contact in-app support chat during business hours.

Search function not working in app or site

Looking for transactions or products but no results?

- Try different keywords or filters.

- Clear search history if available.

- Update the app or use desktop site instead.

Veelvoorkomende probleme en aanbevelings

- Inlogprobleme: Kontroleer jou gebruikersnaam en wagwoord; gebruik die ''vergeet wagwoord'' skakel om te herstel.

- Betalings gaan nie deur nie: Verseker korrekte besonderhede en voldoende saldo; probeer later weer.