based on user reports and queries over the last 24 hours
Itch.io outage statistics
- Email: support@itch.io;
- Official website: https://itch.io.
- X: https://x.com/itchio.
Users sometimes find that the main site fails to load properly or displays error messages instead of the expected content. This can happen during peak traffic periods or due to regional connectivity problems.
- Clear your browser's cache and cookies, then attempt to reload the page.
- Check if other websites are loading correctly to isolate whether the issue is with your internet connection.
- Try accessing the platform using a different web browser to rule out browser-specific problems.
- Wait a few minutes and refresh the page, as temporary server maintenance might be occurring.
Some individuals experience difficulties when attempting to sign into their existing accounts or when creating new ones. Authentication errors may prevent access to purchased content.
- Verify that you are using the correct email address and password combination for your account.
- Utilize the 'Forgot Password' feature if you cannot recall your login credentials.
- Ensure that your email service is functioning and check your spam folder for account verification messages.
- Disable any browser extensions that might interfere with login forms and authentication processes.
Completed purchases may not go through successfully, leaving transactions in a pending state or resulting in error messages during checkout.
- Confirm that your payment method has sufficient funds and has not expired.
- Contact your bank or card issuer to ensure there are no blocks on digital marketplace transactions.
- Attempt the purchase using a different payment method if available.
- Check whether the platform is experiencing known payment gateway issues by reviewing their official status channels.
After purchasing content, users might encounter problems when trying to download their games or when installing them on their devices.
- Ensure you have adequate storage space available on your device before initiating downloads.
- Download files directly through your web browser rather than using download managers that might interrupt the process.
- Temporarily disable antivirus software during installation if it mistakenly flags legitimate game files.
- Verify that your operating system meets the minimum requirements specified for the content you purchased.
The platform's search feature may occasionally return incomplete results or fail to display relevant content as expected.
- Use more specific keywords or adjust your search filters to narrow down results.
- Refresh the search page and try again after a short delay.
- Browse through curated collections and categories as an alternative method for discovering content.
- Check if the developer has changed the title or keywords associated with their project.
Individual game or project pages might not display correctly, showing broken images, missing descriptions, or incomplete information.
- Reload the page completely using Ctrl+F5 (or Cmd+Shift+R on Mac) to bypass cached versions.
- Try accessing the project through direct links shared by developers on social media or community forums.
- Check if the developer has temporarily hidden or unpublished the project for updates.
- Die webwerf laai stadig of toon foutboodskappe - maak jou blaaier se kas skoon en probeer weer.
- Kan nie aanmeld by jou rekening nie - bevestig jou e-pos en wagwoord of gebruik die 'wagwoord vergeet' funksie.
- Betalings gaan nie deur nie - kontroleer of jou betalingsmetode aktief is en genoeg fondse het.
- Aflaaie voltooi nie suksesvol nie - maak seker daar is genoeg spasie op jou toestel en probeer direk met die blaaier aflaai.
- Soek funksionaliteit werk nie behoorlik nie - gebruik meer spesifieke trefwoorde of blaai deur kategorieë.
- Individuele projekbladsye laai nie korrek nie - herlaai die bladsy heeltemal of probeer 'n ander blaaier.
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