Is Lichess down in South Africa today?

How to contact Lichess technical support?

- Email: contact@lichess.org;

- Official website: https://lichess.org.

Latest news and current information:

- X: https://x.com/lichess;

- Discord: https://discord.gg/lichess;

- YouTube: https://www.youtube.com/@LichessDotOrg;

- Twitch: https://www.twitch.tv/lichessdotorg.

Website accessibility issues

Users occasionally find that the platform's main website becomes temporarily unreachable or loads very slowly. This can happen during peak usage times or due to temporary server maintenance.

- Clear your browser's cache and cookies to remove potentially corrupted data

- Try accessing the site using a different web browser to rule out browser-specific issues

- Check your internet connection stability and try restarting your router

- Wait a few minutes and attempt to reconnect, as the issue may resolve automatically

Account login difficulties

Some individuals experience problems when attempting to access their personal accounts despite entering correct credentials.

- Ensure you're using the correct username or email associated with your profile

- Verify that caps lock is disabled since the login system is case-sensitive

- Reset your password using the 'Forgot password' feature if you suspect credential issues

- Try logging in from a different device to determine if the problem is device-specific

Game connectivity problems

During live matches, players sometimes encounter disconnections or noticeable lag that affects gameplay quality.

- Test your internet connection speed to ensure it meets the platform's requirements

- Close other bandwidth-intensive applications running on your device

- Connect to your network using an ethernet cable instead of Wi-Fi for improved stability

- Check if your firewall or security software is interfering with the connection

Payment processing failures

While donations and voluntary contributions are processed through the platform's payment system, occasional transaction issues can occur.

- Verify that your payment card details are entered correctly without spaces or dashes

- Confirm with your bank that the transaction isn't being blocked by fraud protection

- Ensure you have sufficient funds available for the transaction amount

- Try using a different payment method if one option consistently fails

Analysis tool malfunctions

The platform's chess analysis features sometimes fail to generate proper evaluations or display incorrect information.

- Refresh the page to reload the analysis tools with current data

- Clear your browser's local storage that might contain outdated analysis data

- Check if the specific game or position format is supported by the analysis engine

- Report persistent analysis issues through the platform's feedback system

Mobile application instability

The dedicated mobile app may experience crashes or unresponsive behavior on certain devices.

- Update the application to the latest version available in your device's app store

- Restart your mobile device to clear temporary memory issues

- Check your device has adequate storage space available for proper app functioning

- Reinstall the application if performance problems continue after updates

Search functionality limitations

Finding specific players, games, or tournaments through the search feature occasionally yields incomplete results.

- Use quotation marks around exact names or terms for more precise searching

- Try alternative search terms or partial player names if exact matches fail

- Ensure you're searching in the correct section (players, games, or tournaments)

- Check if the profile or content you're searching for hasn't been recently removed

Tournament participation errors

Joining scheduled tournaments sometimes fails with technical errors preventing registration.

- Verify you're attempting to join before the tournament's registration deadline

- Check that your account meets any rating requirements for the specific tournament

- Ensure you have a stable internet connection during the registration process

- Contact tournament organizers if technical issues persist despite meeting all requirements

Puzzle and training malfunctions

The interactive training puzzles occasionally fail to load or register correct solutions properly.

- Refresh the puzzle page to reset the training session

- Clear your browser's cache to remove potentially corrupted puzzle data

- Try accessing puzzles from a different device to isolate the issue

- Report consistently malfunctioning puzzles through the training feedback option

Real-time notifications not working

Users may not receive notifications for game invites, messages, or tournament updates.

- Check your account notification settings to ensure alerts are enabled

- Verify your browser or device has permission to display notifications

- Test notifications in different browsers to determine if it's a browser-specific issue

- Log out and back into your account to refresh notification services

Veelvoorkomende probleme en aanbevelings

- Verbindingsprobleme tydens speletjie - Kyk na internetspoed en sluit ander programme

- Aanmeldfoute - Maak seker wagwoord is korrek en probeer weerstel

- Webwerf laai stadig - Maak koekies skoon en probeer ander blaaier

- Betalings foute - Kontroleer bankkaart besonderhede en bankbeperkings

- Mobiele app probleme - Dateer app op en herbegin toestel

- Analise werkt nie - Verfris bladsy en maak lokaal stoor skoon