Is Miro down in South Africa today?

How to contact Miro technical support?

- Email: support@miro.com;

- Official website: https://miro.com/.

Latest news and current information:

- X: https://x.com/mirohq;

- LinkedIn: https://www.linkedin.com/company/mirohq;

- YouTube: https://www.youtube.com/c/MiroHQ.

Board Loading Failures

- Clear your browser cache and cookies, then try accessing the board again

- Check if your internet connection is stable and has sufficient bandwidth for media-rich content

- Try accessing the board in an incognito/private browsing window to rule out extension conflicts

- Verify that the board hasn't reached its maximum capacity limit if you're using a free plan

Real-time Collaboration Delays

- Refresh your browser tab to reestablish the WebSocket connection

- Ensure your browser supports WebRTC technology for optimal real-time features

- Check if other team members are experiencing similar issues to identify server-side problems

- Reduce the complexity of individual frames if working with extremely dense content

File Upload and Media Issues

- Confirm the file type and size comply with Miro's upload limitations

- Convert unsupported file formats to compatible formats before uploading

- Wait for upload completion before attempting to edit or move newly uploaded items

- Use the bulk upload feature for multiple files instead of individual uploads

Browser Compatibility Problems

- Update to the latest version of Chrome, Firefox, or Safari for best compatibility

- Disable browser extensions that might interfere with canvas rendering

- Enable hardware acceleration in your browser settings for smoother performance

- Avoid using outdated or unsupported browsers like Internet Explorer

Account Authentication Errors

- Reset your password through the official Miro password recovery system

- Verify that you're using the correct email associated with your workspace

- Contact your workspace administrator if Single Sign-On (SSO) is configured

- Ensure you're accessing the correct regional Miro domain for your location

Performance and Lag Issues

- Close unnecessary browser tabs and applications to free up system resources

- Reduce the number of active widgets and integrations on your board

- Use board organization features like sections and frames to improve rendering

- Avoid excessive use of high-resolution images that can slow down board loading

Integration and App Connection Failures

- Reauthorize the integration through the Miro App Marketplace

- Check the status of the third-party service you're trying to connect

- Verify that you have appropriate permissions in both Miro and the connected service

- Review integration-specific documentation for troubleshooting steps

Export and Sharing Problems

- Wait for the export process to complete before attempting to download

- Ensure you have sufficient storage space on your device for exported files

- Check sharing permissions if others cannot access your shared links

- Try exporting in different formats if one format consistently fails

Mobile App Functionality Issues

- Update to the latest version of the Miro mobile application

- Restart the app completely rather than just minimizing and reopening

- Clear the app cache through your device settings if performance degrades

- Use Wi-Fi instead of mobile data for better stability with larger boards

Voice and Video Collaboration Disruptions

- Grant necessary microphone and camera permissions in your browser

- Test your audio and video settings in Miro's connection quality tool

- Use headphones to reduce echo and feedback during collaborative sessions

- Check if your organization's firewall allows WebRTC traffic for video calls

Veelvoorkomende probleme en aanbevelings

- Bord laai nie - maak jou blaaier se koekies en kas skoon, herlaai die bladsy

- Kolaborasie vertragings - herlaai die blaaier om die WebSocket-verbinding te herstel

- Lêer-oplaai probleme - bevestig dat die lêertipe en grootte binne perke val

- Blaaier versoenbaarheid - werk jou blaaier by na die jongste weergawe

- Rekeningverifikasie - gebruik die wagwoordherstelstelsel deur die amptelike webwerf

- Werkverrigting - maak onnodige blaaieroortjies toe om hulpbronne vry te maak