Is Mukuru down in South Africa today?

How to contact Mukuru technical support?

- Hotline phone: +27 86 001 8555;

- WhatsApp: +27 86 001 8555;

- Email: support@mukuru.com;

- Official website: https://www.mukuru.com/za/.

Latest news and current information:

- X: https://x.com/mukurudotcom;

- Facebook: https://www.facebook.com/mukurudotcom.

Trouble loading the website

Sometimes the site takes too long to load or shows errors. This can happen due to temporary glitches or network hiccups.

- Clear your browser cache and cookies.

- Try a different browser or incognito mode.

- Check your internet connection and restart your router.

- Wait a few minutes and refresh the page.

App won''t open or crashes

The mobile app might freeze or close unexpectedly, especially during peak times.

- Force close the app and reopen it.

- Update the app from your app store.

- Restart your phone.

- Reinstall the app if issues persist.

Login problems

You might see error messages when trying to sign in, like invalid credentials even when they''re correct.

- Double-check your username and password.

- Reset your password via the forgot password link.

- Ensure you''re using the right email or phone number linked to your account.

- Disable two-factor authentication temporarily to test.

Payment not going through

Cards or other methods fail during checkout for transfers.

- Verify your card details and expiry date.

- Try another payment method if available.

- Ensure sufficient funds in your account.

- Contact your bank to confirm no blocks on transactions.

Transfer fails or delays

Money doesn''t arrive or takes longer than expected.

- Confirm recipient details are accurate.

- Check transaction status in your account history.

- Allow up to 24 hours for processing in some cases.

- Resend if no confirmation received after checks.

Balance not updating

After a successful transaction, your balance stays the same.

- Refresh the page or app.

- Log out and log back in.

- Wait for system sync, usually a few minutes.

- Review recent transactions for discrepancies.

Verification code not received

SMS or email codes don''t arrive for account setup or logins.

- Check spam or junk folders.

- Ensure phone number or email is correctly registered.

- Request a new code.

- Verify signal strength for SMS.

Veelvoorkomende probleme en aanbevelings

- Webwerf laai nie: Wis cache en koekies, probeer ''n ander blaaier.

- Aansluiting misluk: Kontroleer internetverbinding en herbegin toestel.