Is Openserve down in South Africa today?

No Internet Connection

- Ensure all fibre cables from the ONT to your router are firmly plugged in and undamaged.

- Restart your router and ONT by unplugging them for at least 30 seconds before plugging back in.

- Check if the issue affects only one device or all; test with another device if possible.

Slow Download or Upload Speeds

- Run a speed test using a wired connection directly to the router to rule out Wi-Fi issues.

- Close bandwidth-heavy apps like streaming or downloads running in the background.

- Move closer to the router or use a Wi-Fi extender if signal is weak.

Router Lights Not On or Blinking Abnormally

- Power cycle the router: unplug power cord, wait 1 minute, then reconnect.

- Inspect for any physical damage or loose connections on the device.

- Log in to router admin page (usually 192.168.1.1) and check status lights meaning in manual.

Cannot Access Customer Portal or App

- Clear your browser cache, cookies, and try incognito mode or another browser.

- Verify your username and password; use forgot password if unsure.

- Ensure you're using the latest version of the app from official stores.

Payment Not Processing for Bills

- Double-check card details, expiry, and CVV for accuracy.

- Try a different payment method or card if available.

- Confirm your bank account has enough funds and no temporary holds.

High Ping or Lag in Online Gaming

- Wire your device directly to the router with Ethernet for stability.

- Disable any VPN or proxy services temporarily.

- Schedule gaming during less busy network times.

Wi-Fi Network Not Visible

- Confirm Wi-Fi is enabled on the router via admin login.

- Reset Wi-Fi settings to default and reconnect devices.

- Change the Wi-Fi channel in router settings to avoid interference.

ONT Box Issues

- Locate the Optical Network Terminal (ONT) and check its power and fibre input lights.

- Ensure no dust or bends in the fibre cable entering the ONT.

- Avoid tampering; report suspected ONT faults promptly.

Intermittent Connection Drops

- Update your router firmware from the manufacturer's site.

- Scan for and remove unauthorized devices from your network.

- Test connection stability over time with continuous ping tests.

Service Activation Delays

- Confirm installation appointment details and technician arrival.

- Check email or SMS for activation confirmation codes.

- Verify your address is correctly registered for coverage.

Veelvoorkomende probleme en aanbevelings

- Geen internetverbinding: Kontroleer kabels, herbegin roeteerder en ONT vir 30 sekondes.

- Stadige spoed: Sluit agtergrondtoepassings en toets met bedrade verbinding.