based on user reports and queries over the last 24 hours
Openview outage statistics
Losing the TV signal can happen unexpectedly, leaving you without your favorite shows. This is usually caused by dish misalignment, bad weather, or loose cables.
- Check if the satellite dish is pointed correctly towards the sky without trees or buildings blocking it.
- Clean the dish surface to remove any dirt, bird droppings, or snow buildup.
- Secure all LNB and cable connections firmly.
Your set-top box refuses to turn on or freezes midway through a program. Power supply glitches or overheating might be the culprits.
- Unplug the decoder from the wall socket for at least 60 seconds, then plug it back in.
- Ensure proper ventilation around the device to prevent overheating.
- Test with a different power outlet or cable if possible.
Some or all channels show a ''no signal'' message even when the decoder is on.
- Perform a channel scan from the menu settings.
- Reboot the entire system including the dish power if applicable.
- Verify signal strength on the info screen; it should be above 70%.
Trying to check your account or download updates but the site is down or slow.
- Switch to another browser like Chrome or Firefox.
- Delete temporary files and cookies from your browser settings.
- Use a wired connection instead of Wi-Fi for stability.
The mobile app doesn''t connect to your decoder or shows errors.
- Restart your phone and the app.
- Ensure both devices are on the same network.
- Reinstall the app from the official store.
Pictures appear pixelated, blurry, or with audio sync issues.
- Adjust the output resolution in decoder settings to match your TV.
- Inspect and replace HDMI cables if frayed.
- Boost signal by realigning the dish using a meter app.
Buttons unresponsive or decoder ignores commands.
- Replace batteries in the remote.
- Point directly at the decoder''s IR sensor without obstructions.
- Re-pair the remote via the setup menu.
Automatic updates get stuck or fail to install.
- Free up space on the decoder if it supports storage.
- Try manual update from USB if instructed on the site.
- Wait 24 hours and attempt again.
- Geen sein: Kontroleer die skottel vir vuil of verskuiwing en reinig dit; herbegin die dekoder.
- Dekoder vries: Trek die kragstekker uit vir ''n minuut, toets ''n ander uitlaatpunt.
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