Is Plarium down in South Africa today?

How to contact Plarium technical support?

- Email: support@plarium.com;

- Official website: https://plarium.com.

Latest news and relevant information:

- X: https://x.com/plarium;

- YouTube: https://www.youtube.com/user/PlariumGames;

- LinkedIn: https://www.linkedin.com/company/plarium;

- VK: https://vk.com/plarium.

Unable to Access Account

Players often run into trouble signing into their game profiles, whether on mobile devices or computers. This might stem from brief service interruptions or credential mix-ups.

- Verify your email and password are entered correctly.

- Restart the app or game client completely.

- Try logging in from another device to test.

App or Game Fails to Launch

The application refuses to open, leaving you stuck at the loading screen or crashing right away. Outdated software or storage issues could be culprits.

- Update the game through your app store or launcher.

- Free up device storage by deleting unused files.

- Restart your phone, tablet, or PC.

Frequent Crashes During Gameplay

Mid-battle freezes or unexpected shutdowns interrupt progress in strategy sessions or RPG quests.

- Close all other running programs to allocate more RAM.

- Adjust in-game graphics quality to medium or low.

- Ensure your device meets minimum requirements.

Connection Drops to Game Servers

Suddenly disconnected from multiplayer modes or clans, halting raids and alliances.

- Check your Wi-Fi signal strength and move closer to the router.

- Disable any firewall or antivirus temporarily.

- Switch networks, like from Wi-Fi to mobile data.

Lag and High Ping in Battles

Choppy movements and delayed actions make competitive play unfair and frustrating.

- Use a wired Ethernet connection on PC for stability.

- Restart your modem and router.

- Avoid peak playing times when servers are busiest.

In-App Purchases Not Going Through

Payments for gems, energy, or heroes fail despite correct billing info.

- Confirm sufficient account balance or card limits.

- Try another payment method like PayPal.

- Clear browser cache if buying via web.

Progress Not Saving or Syncing

Hours of grinding lost when switching devices or relaunching, due to sync failures.

- Manually sync account in the settings menu.

- Link to social media for backup.

- Reinstall only after confirming cloud save.

Search Function Not Working

Can't find friends, clans, or items in the game's search bar reliably.

- Refresh the game or log out and back in.

- Check for recent updates that fix search bugs.

Audio or Chat Issues

No sound effects, music, or voice chat in team communications.

- Adjust volume settings in-game and device.

- Update audio drivers on PC.

- Test with headphones.

Controls Unresponsive on Mobile

Touches or swipes ignored during intense fights or base building.

- Clean your screen and remove screen protectors.

- Calibrate touch settings if available.

- Switch to landscape mode.

Veelvoorkomende probleme en aanbevelings

- Intekenprobleme: Kontroleer jou e-pos en wagwoord, herbegin die app en probeer vanaf 'n ander toestel.

- Hoë ping en lag: Gebruik 'n bedrade verbinding, herbegin jou roete en speel gedurende af-piek ure.