Is Stitch down in South Africa today?

Unable to Access the Dashboard

- Ensure your internet connection is stable and try reloading the page.

- Clear your browser''s cache and cookies, then attempt to log in again.

- Use a different browser or incognito mode to rule out extension issues.

Login Credentials Not Working

- Double-check your username and password for typos.

- If using two-factor authentication, confirm the code is entered correctly.

- Request a password reset through the forgot password link if needed.

Payments Declining Unexpectedly

- Verify all payment details like account numbers and amounts are accurate.

- Ensure the payer''s bank account has sufficient funds.

- Retry the transaction after a short wait, as temporary glitches can occur.

Bank Account Linking Fails

- Confirm the provided bank details exactly match your statements.

- Check if your bank participates in open banking protocols.

- Initiate the linking process again from the settings menu.

Transfers Not Completing

- Review recipient details for any mismatches.

- Confirm there are no daily transfer limits exceeded.

- Monitor the transaction status in your activity log for updates.

API Endpoint Errors

- Validate your API keys and endpoints in the developer console.

- Ensure requests comply with rate limiting policies.

- Test with sample payloads from the documentation.

Slow Response Times

- Perform actions during lower traffic periods like early mornings.

- Optimize network settings for better bandwidth.

- Check for any maintenance announcements on the status page.

Search Function Unresponsive

- Refresh the page or app to reinitialize the search feature.

- Filter results more broadly to test functionality.

- Clear any saved filters that might be causing hangs.

Project or Report Not Opening

- Ensure file sizes are within supported limits.

- Try downloading instead of viewing inline.

- Update your app or browser to the latest version.

Server Connection Drops

- Switch to a wired connection if on Wi-Fi.

- Disable firewall or antivirus temporarily to test.

- Restart your device and reconnect.

Veelvoorkomende probleme en aanbevelings

- Dashboard nie beskikbaar nie: Kontroleer internet en herlaai die bladsy; vee cache skoon.

- Betalings misluk: Bevestig besonderhede en probeer weer na ''n rukkie.