Is Telegram down in South Africa today?

How to contact Telegram technical support?

- Email: support@telegram.org;

- Official website: https://telegram.org.

Latest news and current information:

- X: https://x.com/telegram;

- Telegram: https://t.me/telegram.

Unable to Log In

Struggling to access your chats? This often happens due to incorrect credentials, network issues, or app bugs.

- Double-check your phone number and verification code.

- Ensure a stable Wi-Fi or mobile data connection.

- Force close the app and reopen it.

- Clear the app's cache from your device settings.

- If persistent, uninstall and reinstall the app.

Messages Not Sending

You type out a message, hit send, and nothing happens. Common culprits include poor connectivity or full outbox.

- Verify your internet is working by loading a webpage.

- Switch between Wi-Fi and mobile data.

- Restart your phone to refresh connections.

- Check if the recipient has blocked you or if there's a temporary service hiccup.

- Update the app to the latest version.

App Crashes or Freezes

The app shuts down unexpectedly or becomes unresponsive during use.

- Restart your device immediately.

- Free up storage space by deleting unused files.

- Disable battery optimization for the app in settings.

- Reinstall the app after backing up chats via cloud.

Sync Issues with Chats and Contacts

New messages or contacts don't appear across devices.

- Pull down to refresh in the app.

- Check cloud sync settings are enabled.

- Ensure all devices use the same account.

- Wait a few minutes or log out and back in.

Media Files Won't Load or Download

Photos, videos, or voice notes fail to play or save.

- Confirm sufficient storage on your device.

- Try downloading over Wi-Fi instead of data.

- Clear app cache and temporary files.

- Update the app if an older version is the cause.

Voice or Video Calls Failing

Calls ring but don't connect, or drop midway.

- Test your microphone and speakers with another app.

- Switch networks or use a different connection.

- Grant all necessary permissions for camera and mic.

- Avoid calling during peak hours if bandwidth is low.

Notifications Not Arriving

Missing alerts for new messages or calls.

- Check notification settings in the app and phone.

- Disable Do Not Disturb mode.

- Re-enable push notifications.

- Restart the device.

Search Function Not Working

Can't find old chats, users, or messages.

- Ensure you're searching with correct keywords.

- Clear search history if cluttered.

- Update the app for bug fixes.

- Reindex by restarting.

Slow Performance or High Battery Use

App lags or drains battery faster than usual.

- Close background apps.

- Lower media quality settings in-app.

- Clear cache regularly.

- Monitor for large chat downloads.

Veelvoorkomende probleme en aanbevelings

- Kan nie aanmeld nie: Kontroleer jou internet en herlaai die app; wis cache as dit aanhou.

- Boodskappe stuur nie: Skakel tussen data en Wi-Fi; herbegin jou foon.