based on user reports and queries over the last 24 hours
Travelstart outage statistics
- Hotline phone: +27 21 468 4300;
- WhatsApp: +27 82 328 6400;
- Email: help@travelstart.co.za;
- Official website: https://www.travelstart.co.za.
- X: https://x.com/Travelstart;
- Facebook: https://www.facebook.com/Travelstart.
Sometimes the homepage refuses to load properly, leaving you staring at a blank screen or endless spinner. This often stems from temporary glitches on your end or browser hiccups.
- Refresh the page a few times
- Clear your browser''s cache and cookies
- Switch to a different browser like Chrome or Firefox
- Ensure your internet connection is stable by testing other sites
Travelstart''s mobile app might crash during flight searches, especially on older devices or with low storage. It''s frustrating when you''re trying to snag a deal.
- Close all background apps and restart your phone
- Update the app from your app store
- Free up device storage by deleting unused files
- Reinstall the app if updates don''t help
Login failures happen if credentials are mistyped or sessions are stuck. Double-check everything before hitting enter.
- Verify your email and password are correct
- Reset your password via the forgot link
- Disable any ad blockers or extensions temporarily
- Try logging in from another device
When searches come up empty despite available flights, it could be filter overload or connectivity dips.
- Simplify your search by removing extra filters like stops or airlines
- Check date ranges aren''t too restrictive
- Wait a minute and search again
- Use the desktop site instead of mobile
Halfway through booking, pages might freeze, often due to high traffic or form errors.
- Fill out all fields accurately, avoiding special characters
- Use a strong, stable Wi-Fi connection
- Proceed during off-peak hours like early morning
- Save your search and try booking later
Cards get declined mid-checkout, even with sufficient funds, usually from security flags or input errors.
- Confirm card details: number, expiry, CVV
- Try a different payment method like another card
- Contact your bank to approve online transactions
- Avoid international cards if possible
Itineraries vanish or won''t load in the manage section, linked to session expiry.
- Use the booking reference and email exactly as provided
- Log in first before accessing manage bookings
- Check spam for confirmation emails
- Allow pop-ups for the site
Everything drags, from searches to confirmations, making the experience sluggish.
- Close unnecessary tabs and apps
- Use wired connection over mobile data
- Lower graphics settings if on app
- Test speed at other travel sites
- Webwerf laai nie: Wis kas en koekies, probeer ''n ander blaaier.
- Kan nie inteken nie: Kontroleer e-pos en wagwoord, reset as nodig.
- Betaling misluk: Bevestig kaartbesonderhede, probeer ander metode.
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