based on user reports and queries over the last 24 hours
eHomeAffairs outage statistics
- Ensure your internet connection is stable by testing other sites.
- Try refreshing the page or restarting your browser.
- Clear cache and cookies, then attempt access again.
- Use incognito mode to rule out extension issues.
- Verify username and password are entered correctly, checking for caps lock.
- If forgotten, use the forgot password link to reset.
- Check if two-factor authentication code is valid and not expired.
- Temporarily disable VPN if active, though not recommended long-term.
- Confirm all required fields are filled out completely.
- Reduce file sizes for uploads if documents are too large.
- Try submitting during off-peak hours to avoid server load.
- Update your browser to the latest version.
- Validate card details including expiration and CVV.
- Ensure sufficient funds or credit limit available.
- Try an alternative payment method if offered.
- Contact your bank for any temporary holds.
- Check file formats; only PDFs or images under 5MB usually work.
- Scan for viruses on your files before uploading.
- Use a stable Wi-Fi instead of mobile data.
- Restart the upload process from the beginning.
- Close unnecessary tabs and programs eating bandwidth.
- Opt for a wired connection over wireless if possible.
- Avoid peak times like mornings or month-ends.
- Log out and log back in after a few minutes.
- Ensure you''re using the correct application reference number.
- Try mobile app if available instead of web.
- Clear search history and retry keywords.
- Spell terms accurately without special characters.
- Update to latest browser version supporting site.
- Webwerf laai nie: Kontroleer jou internetverbinding, verfris die bladsy en vee kas uit.
- Kan nie inteken nie: Kontroleer wagwoord, gebruik vergeet-wagwoord-skakel en aktiveer 2FA korrek.
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