Is SARS eFiling down in South Africa today?

How to contact SARS eFiling technical support?

- Hotline phone: 0800 00 7277;

- International phone: +27 11 602 2093;

- Official website: https://www.sarsefiling.co.za.

Latest news and current information:

- X: https://x.com/SARSTax;

- Facebook: https://www.facebook.com/sarstax.

Unable to Log In

- Clear browser cache and cookies then refresh the page.

- Switch to another browser like Chrome or Firefox.

- Make sure your internet connection is stable and try again.

- Check if JavaScript is enabled in your browser settings.

eFiling Website Not Loading

- Verify your internet speed and restart your router if slow.

- Turn off any ad blockers or extensions that might interfere.

- Try accessing from a different device or network.

- Wait 5-10 minutes as there could be temporary maintenance.

Error When Submitting Returns

- Double-check that all required fields are filled out correctly.

- Ensure uploaded documents are in supported formats like PDF under 10MB.

- Save your progress and submit during off-peak hours.

- Review any error messages for specific field issues.

Payment Not Going Through

- Confirm card details and billing address match exactly.

- Attempt payment outside peak times like month-end.

- Use an alternative method such as EFT if available.

- Check with your bank for any holds or limits.

Slow Performance or Timeouts

- Close unnecessary tabs and programs on your device.

- Use a wired connection instead of Wi-Fi for better speed.

- Avoid peak filing seasons if possible or be patient.

- Update your browser to the newest version.

Cannot Upload Documents

- Compress files if they exceed size limits.

- Use PDF or other accepted formats only.

- Scan documents at lower resolution to reduce size.

- Try uploading one file at a time.

Two-Factor Authentication Failing

- Ensure your phone receives SMS or app notifications.

- Check time settings on your device match server time.

- Resend the code or use backup method if set up.

- Register a new authenticator if needed.

Profile Updates Not Saving

- Fill in changes one section at a time.

- Avoid special characters in fields.

- Log out and back in after updates.

Tax Declaration Not Generating

- Ensure all income and deduction details are entered.

- Select the correct tax year.

- Preview before final generate.

Forgotten Password Reset Issues

- Use the forgot password link with registered email.

- Check spam folder for reset link.

- Verify email address is up to date in profile.

Veelvoorkomende probleme en aanbevelings

- Intekenprobleme: Wisk blaaierkas en koekies uit, probeer ''n ander blaaier.

- Webwerf laai nie: Kontroleer internetverbinding, skakel advertensieblokkeerders af.

- Betaling misluk: Kontroleer kaartbesonderhede, probeer EFT.

- Laai dokumente nie op nie: Verklein lêers, gebruik PDF-formaat.