Is Eskom down in South Africa today?

How to contact Eskom technical support?

- Hotline phone: 08600 37566;

- Email: customerservices@eskom.co.za;

- Official website: https://www.eskom.co.za.

Latest news and up-to-date information:

- X: https://x.com/Eskom_SA

- Facebook: https://www.facebook.com/EskomSouthAfrica

- Instagram: https://www.instagram.com/eskom_holdings

- LinkedIn: https://www.linkedin.com/company/eskom

Eskom Website Not Loading

Sometimes the main site takes time to respond, especially during high demand periods like outage updates.

- Verify your internet is stable by testing other sites.

- Try refreshing the page multiple times.

- Clear browser cache and restart it.

Trouble Logging into Customer Portal

Access to account details failing?

- Double-check email and password for typos.

- Use the forgot password link to reset.

- Disable any ad blockers temporarily.

Online Bill Payments Declined

Transaction errors when paying bills.

- Ensure card expiry and CVV are correct.

- Confirm account has enough balance.

- Attempt payment during off-peak hours.

Load Shedding Schedule Missing

Outage timetable not showing up.

- Select correct municipality or suburb.

- Wait a few minutes and reload.

- Check announcements for updates.

Mobile App Freezing or Crashing

App unresponsive on phone.

- Close and reopen the application.

- Update to latest version from store.

- Free up device storage space.

Fault Reporting Form Not Submitting

Can't report power issues online.

- Complete all mandatory fields accurately.

- Use a stable Wi-Fi connection.

- Submit during less busy times.

High Latency on Service Pages

Pages load slowly or time out.

- Close unnecessary tabs and apps.

- Switch to wired connection if possible.

- Avoid peak usage hours.

Eskom App Notifications Not Arriving

Alerts for outages not coming through.

- Enable push notifications in app settings.

- Check phone notification permissions.

- Reinstall app to reset settings.

Billing Information Not Updating

Account balance or usage stats outdated.

- Log out and log back in.

- Allow time for meter readings to sync.

- Contact support if persists over days.

Power Outage Tracker Unavailable

Real-time status checker down.

- Use alternative regional pages.

- Bookmark direct links for quick access.

- Monitor official social channels meantime.

Veelvoorkomende probleme en aanbevelings

- Webwerf laai nie: Verifieer internetverbinding en verwyder cache.

- Aantekening misluk: Kontroleer wagwoord en gebruik herstelopsie.