Is iKhokha down in South Africa today?

How to contact iKhokha technical support?

- Hotline phone: 087 222 7000;

- Email: support@ikhokha.com;

- Official website: https://www.ikhokha.com.

Latest news and current information:

- X: https://x.com/iKhokhaSA;

- Facebook: https://www.facebook.com/iKhokha.

Trouble Connecting iKhokha POS to Wi-Fi

- Verify your router is working and restart it if needed. Ensure the POS device is within range.

- Restart the POS terminal by holding the power button for 10 seconds.

- Check if other devices connect to the same network; if not, contact your internet provider.

Card Reader Not Detecting Cards

- Clean the card slot gently with a soft cloth to remove any dust or debris.

- Test with different cards to rule out a faulty card.

- Update the POS software through the settings menu if an update is available.

Transactions Timing Out or Failing

- Make sure you have a stable internet connection; move closer to the router.

- Clear the transaction history cache in the app settings.

- Try processing a smaller amount first to test.

Login Problems on the iKhokha App

- Delete and reinstall the app from your phone's store.

- Ensure you're using the correct username and password; reset if forgotten via email link.

- Check device date and time settings are accurate.

Printer Not Printing Receipts

- Confirm paper roll is loaded correctly and not jammed.

- Run a printer test from the POS diagnostic menu.

- Replace the paper roll with a compatible type if it's low quality.

Slow Performance During Peak Hours

- Close unnecessary apps running on the POS device.

- Perform a factory reset after backing up data, following the user manual.

- Reduce background sync options in settings.

Software Crashes After Update

- Roll back to previous version if option available in support settings.

- Clear app data and cache from device storage.

- Contact support with error logs screenshot.

Integration Issues with Inventory Software

- Verify API keys are correctly entered in both systems.

- Re-authenticate the connection in settings.

- Test with a single item sync first.

Battery Draining Too Fast on POS

- Turn off screen brightness to minimum when possible.

- Disable unused features like Bluetooth if not needed.

- Charge fully and monitor usage patterns.

Payment App Freezing on iKhokha

- Force close the app and reopen.

- Check for OS updates on your mobile device.

- Uninstall conflicting apps that access payments.

Veelvoorkomende probleme en aanbevelings

- POS-terminaal verbind nie met Wi-Fi.- Kontroleer router, herbegin toestel, verseker seinsterkte.

- Kaartleser werk nie.- Maak skoon, toets ander kaarte, opdateer sagteware.