Is IS down in South Africa today?

How to contact Internet Solutions technical support?

- Hotline phone: +27 11 575 1000;

- Email: info@is.co.za;

- Official website: https://www.is.co.za.

Primary Service Outage or Degradation

- The corporate internet line is completely down, with no connectivity to the corporate network or the public internet.

- Internet access is available but severely degraded, with high latency (ping) and significant packet loss, making real-time applications unusable.

- Specific business-critical applications or cloud services hosted externally are inaccessible, while general web browsing works.

- The customer-premises equipment (CPE), such as the managed router, is offline or malfunctioning, indicated by unusual LED patterns.

VPN and Secure Access Problems

- Employees cannot establish a connection to the corporate VPN, failing at authentication or tunnel creation.

- The VPN connection drops intermittently, disrupting access to internal file shares and business applications.

- Site-to-site VPN tunnels between branch offices and the data center fail, halting inter-office communication.

- Multi-factor authentication (MFA) for network access fails, preventing user login despite correct credentials.

Managed Hosting and Cloud Service Issues

- The dedicated server or virtual machine hosted with Internet Solutions becomes unresponsive and cannot be reached via remote console (KVM/IP).

- Performance of a hosted application or database degrades suddenly due to resource contention on the shared physical host.

- Scheduled backups fail to execute or complete, leaving data unprotected.

- The management portal for hosted services is inaccessible, preventing administrators from performing routine tasks.

Voice and Unified Communications Failures

- The corporate Voice over IP (VoIP) phone system loses registration, rendering all desk phones offline for inbound and outbound calls.

- Call quality is poor, with consistent choppiness, echoes, or one-way audio, indicating network jitter or latency issues.

- The integrated collaboration suite (e.g., for video conferencing) fails to connect or experiences frequent dropouts during meetings.

- Call detail records and billing information are not updating in the administrative portal.

General Troubleshooting and Support Path

- First, check the status of all local network equipment (switches, Wi-Fi access points, user devices) and power-cycle the CPE router provided by Internet Solutions.

- Verify if the issue is isolated to a single user, a department, or the entire site by testing connectivity from different network segments.

- Use command-line tools like `ping` and `traceroute` to identify where the connection fails—within the local network, at the ISP''s first hop, or further upstream.

- Log into the ISP''s client portal to check for any active service notifications, maintenance windows, or reported outages affecting your circuit.

- Contact the Internet Solutions Business Support hotline with your account details, the circuit ID, and the results of your initial diagnostics to expedite the resolution process.